Outcomes
I stayed closely involved in the development of the federated search feature, reviewing progress and ensuring the implementation matched the design specifications. One of Trimble’s subsidiary companies reviewed our work and responded with strong, positive feedback on the improvements we introduced.
As for the concept car project, we were just about to hand off our work to the team responsible for producing the final video when an unexpected round of layoffs impacted our entire team, bringing the project to an abrupt end.
Persona development
From discussions with the product team and insights gathered from user interviews, I understood that our users were:
• People involved in the procurement process
• Product Design people (includes design and build people)
• Supplier Quality Engineer
• Supplier Procurement
• Customer's Buyer
• Component Engineer
• Development Engineer
• Supplier Component Engineers
• Internal Customer Service Agent
PPAP history page in the Quality and Reliability space. It can be accessed through the side navigation.
High fidelity design
There was initial discussion about whether to house the application within the Quality and Reliability section or the Customer Dashboard/Profile. I designed for both, starting with the Quality space. As the dashboard redesign progressed, I collaborated with the team working on the Dashboard/Profile, and we ultimately chose to integrate PPAP access into the Dashboard/Profile, where customers manage their information and purchases. PPAP is also reachable through the global navigation and Quality section for flexibility.
The images display the PPAP request history page in two contexts: the Quality version (Screen 1) with side navigation, and the Dashboard/Profile version (Screen 2) without it. Customers can easily access their PPAPs through a dashboard link and breadcrumbs. A sticky first column was added to keep key information visible while scrolling. In the prototype, approved PPAPs are clearly indicated with a checkmark in the history table.
Download the UXpin files and open the “Index” file on your browser
Automotive PPAP request history
How might we
The challenge was twofold: how might we design a form that was intuitive for customers while also enabling efficient management of their PPAPs. To solve this,
I introduced a progressive disclosure form and a dedicated history page, allowing customers to easily manage, edit, and approve their PPAPs. I also created distinct versions for both customers and TI customer service teams to streamline support and management workflows.
Solution: Implement an automated, self-service Production Part Approval Process (PPAP) system to improve TI’s automotive revenue by optimizing customer service metrics. This solution digitized and automated what had traditionally been a manual, paper-based process.
Coming from the Customer Dashboard without side navigation.
Coming from the Customer Dashboard without side navigation.
How might we
The challenge was twofold: how might we design a form that was intuitive for customers while also enabling efficient management of their PPAPs. To solve this,
I introduced a progressive disclosure form and a dedicated history page, allowing customers to easily manage, edit, and approve their PPAPs. I also created distinct versions for both customers and TI customer service teams to streamline support and management workflows.
Solution: Implement an automated, self-service Production Part Approval Process (PPAP) system to improve TI’s automotive revenue by optimizing customer service metrics. This solution digitized and automated what had traditionally been a manual, paper-based process.
PPAP forms
I implemented a progressive disclosure approach for the PPAP form and designed a history table with integrated modals for approvals, along with an activity log. Within the table, customers can easily view and edit any PPAP entry.
Customer PPAP form: The progressive disclosure layout of the customer form reveals additional inputs
as the customer answers questions through the drop-down menus.
Customer Service Agent PPAP form: This form functions similarly to the Customer PPAP form but includes
an additional section to capture company contact information.
Customer Service Agent PPAP form: This form functions similarly to the Customer PPAP form but includes
an additional section to capture company contact information.
Customer PPAP form: The progressive disclosure layout of the customer form reveals additional inputs
as the customer answers questions through the drop-down menus.
Customer Service Agent PPAP form: This form functions similarly to the Customer PPAP form but includes
an additional section to capture company contact information.
Customer PPAP form: The progressive disclosure layout of the customer form reveals additional inputs
as the customer answers questions through the drop-down menus.
Customer Service Agent PPAP form: This form functions similarly to the Customer PPAP form but includes
an additional section to capture company contact information.
Customer PPAP form: The progressive disclosure layout of the customer form reveals additional inputs
as the customer answers questions through the drop-down menus.
Customer PPAP form: The progressive disclosure layout of the customer form reveals additional inputs
as the customer answers questions through the drop-down menus.
